mirror of
https://git.code.sf.net/p/quake/quakeforge
synced 2024-11-24 05:11:42 +00:00
119 lines
4.5 KiB
Text
119 lines
4.5 KiB
Text
TECH SUPPORT
|
|
Any of the information listed below could change. Check the id software
|
|
Web Site, at www.idsoftware.com, for updates.
|
|
|
|
A. Tech Support Options
|
|
id Software does charge for technical support, but we strive to offer
|
|
this service at the lowest cost possible. Because volume on the support
|
|
lines dictate costs, we periodically adjust our rates for Voice Tech
|
|
Support. Check our web site for current pricing.
|
|
|
|
Paying for Voice or Automated Support
|
|
1 -- You can get Voice Support using a major credit card for a one-time
|
|
shot. The system asks for your credit card number and expiration date,
|
|
then pre-authorizes your credit card for the tech support call. You will
|
|
only be billed for the number of minutes actually used.
|
|
|
|
2 -- You can assign yourself a rechargeable PIN account. The system prompts
|
|
you for your credit card information, and assigns you a PIN account number.
|
|
You can use the PIN to access Voice Support, Automated Support and the
|
|
Game Hints Line. Once your account runs out, you can charge it up again.
|
|
|
|
3 -- You may also charge up a PIN account using the number 1 (900) call-2-id.
|
|
Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to
|
|
receive all the support and hints you wish.
|
|
|
|
4 -- id Software's Game Hints Line is accessible either using a PIN account
|
|
via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which
|
|
places the call on your phone bill.
|
|
|
|
1. Voice Support
|
|
Telephone -- 1 (800) id-games
|
|
|
|
Lines Open from 12 noon to 10pm Central Time, 7 Days a
|
|
week ($1.75 per minute). Closed some holidays
|
|
|
|
Please have the following information handy.
|
|
1. Game title and version number. (The version
|
|
number can be found on the end text screen.)
|
|
2. Your operating system, processor, processor
|
|
speed and amount of RAM.
|
|
3. If you are having a sound, video or modem
|
|
problem, we need to know the device brand name
|
|
and model.
|
|
|
|
2. Automated Support
|
|
Telephone -- 1 (800) id-games
|
|
|
|
Lines Open 24 hours a day, 365 days a year, or 366 days
|
|
in Leap years ($0.25 per minute)
|
|
|
|
Please have pencil and paper handy.
|
|
|
|
3. E-mail Support
|
|
Just send your e-mail to support@idsoftware.com
|
|
|
|
We will do our best to respond within 48 hours after
|
|
receiving your e-mail.
|
|
|
|
When sending e-mail, cut and paste the following into your
|
|
e-mail message and fill in the blanks:
|
|
|
|
Date:
|
|
Name:
|
|
Phone number:
|
|
E-mail address: (please include this, we redirect tons of mail)
|
|
Game Title:
|
|
Version #:
|
|
Operating system (eg., DOS 6.0 or Windows 95):
|
|
Computer type:
|
|
Processor type:
|
|
Processor speed:
|
|
Video card brand and model: (only if video problem)
|
|
Audio card brand and model: (only if audio problem)
|
|
Modem brand and model: (only if modem problem)
|
|
Network card brand and model: (only if netgame problem)
|
|
Network configuration (eg., NET.CFG file): (only if netgame problem)
|
|
Drivers, protocol stacks, and versions: (eg., lsl v2.14, exp16odi
|
|
v2.33, and ipxodi v3.01) (only if netgame problem)
|
|
If there were any error messages or fault information, report them
|
|
here:
|
|
Please state the problem you encountered:
|
|
Please state how to reproduce the problem:
|
|
|
|
4. Web Support
|
|
Found at www.idsoftware.com
|
|
|
|
Our web support pages provide the same information that's
|
|
available via Automated Support, except it's free!
|
|
|
|
5. News Sites
|
|
For information, FAQ, or announcements:
|
|
rec.games.computer.quake.announce
|
|
For editing and hecking Quake-related files:
|
|
rec.games.computer.quake.editing
|
|
For general Quake discussion:
|
|
rec.games.computer.quake.misc
|
|
|
|
6. Game Hints Line
|
|
Telephone -- 1 (800) id-games or 1 (900) call-2-id
|
|
|
|
Lines Open 24 hours a day, 365 days a year, or 366 days
|
|
in Leap years ($0.85 per minute)
|
|
You must be 18 years of age or have parental permission
|
|
to call 1 (900) call-2-id.
|
|
|
|
B. In Europe
|
|
The help lines in Europe are open 7:30am - 5:00pm GMT,
|
|
Monday - Friday.
|
|
|
|
English: +44 01923 209145
|
|
German: +44 (0)1923 209151
|
|
French: +44 (0)1923 209148
|
|
|
|
C. Problems
|
|
If you have an unfavorable experience using our services, please
|
|
send e-mail to 911@idsoftware.com. We would also like to hear
|
|
from you if you have something positive to share with us. Kindly
|
|
include your full name, address, phone number, and the problem
|
|
encountered or information you'd like to tell us about.
|