119 lines
4.6 KiB
Text
119 lines
4.6 KiB
Text
TECH SUPPORT
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Any of the information listed below could change. Check the id software
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Web Site, at www.idsoftware.com, for updates.
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A. Tech Support Options
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id Software does charge for technical support, but we strive to offer
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this service at the lowest cost possible. Because volume on the support
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lines dictate costs, we periodically adjust our rates for Voice Tech
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Support. Check our web site for current pricing.
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Paying for Voice or Automated Support
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1 -- You can get Voice Support using a major credit card for a one-time
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shot. The system asks for your credit card number and expiration date,
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then pre-authorizes your credit card for the tech support call. You will
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only be billed for the number of minutes actually used.
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2 -- You can assign yourself a rechargeable PIN account. The system prompts
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you for your credit card information, and assigns you a PIN account number.
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You can use the PIN to access Voice Support, Automated Support and the
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Game Hints Line. Once your account runs out, you can charge it up again.
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3 -- You may also charge up a PIN account using the number 1 (900) call-2-id.
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Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to
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receive all the support and hints you wish.
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4 -- id Software's Game Hints Line is accessible either using a PIN account
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via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which
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places the call on your phone bill.
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1. Voice Support
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Telephone -- 1 (800) id-games
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Lines Open from 12 noon to 10pm Central Time, 7 Days a
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week ($1.75 per minute). Closed some holidays
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Please have the following information handy.
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1. Game title and version number. (The version
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number can be found on the end text screen.)
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2. Your operating system, processor, processor
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speed and amount of RAM.
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3. If you are having a sound, video or modem
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problem, we need to know the device brand name
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and model.
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2. Automated Support
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Telephone -- 1 (800) id-games
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Lines Open 24 hours a day, 365 days a year, or 366 days
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in Leap years ($0.25 per minute)
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Please have pencil and paper handy.
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3. E-mail Support
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Just send your e-mail to support@idsoftware.com
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We will do our best to respond within 48 hours after
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receiving your e-mail.
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When sending e-mail, cut and paste the following into your
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e-mail message and fill in the blanks:
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Date:
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Name:
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Phone number:
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E-mail address: (please include this, we redirect tons of mail)
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Game Title:
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Version #:
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Operating system (eg., DOS 6.0 or Windows 95):
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Computer type:
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Processor type:
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Processor speed:
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Video card brand and model: (only if video problem)
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Audio card brand and model: (only if audio problem)
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Modem brand and model: (only if modem problem)
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Network card brand and model: (only if netgame problem)
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Network configuration (eg., NET.CFG file): (only if netgame problem)
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Drivers, protocol stacks, and versions: (eg., lsl v2.14, exp16odi
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v2.33, and ipxodi v3.01) (only if netgame problem)
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If there were any error messages or fault information, report them
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here:
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Please state the problem you encountered:
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Please state how to reproduce the problem:
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4. Web Support
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Found at www.idsoftware.com
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Our web support pages provide the same information that's
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available via Automated Support, except it's free!
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5. News Sites
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For information, FAQ, or announcements:
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rec.games.computer.quake.announce
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For editing and hecking Quake-related files:
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rec.games.computer.quake.editing
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For general Quake discussion:
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rec.games.computer.quake.misc
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6. Game Hints Line
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Telephone -- 1 (800) id-games or 1 (900) call-2-id
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Lines Open 24 hours a day, 365 days a year, or 366 days
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in Leap years ($0.85 per minute)
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You must be 18 years of age or have parental permission
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to call 1 (900) call-2-id.
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B. In Europe
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The help lines in Europe are open 7:30am - 5:00pm GMT,
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Monday - Friday.
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English: +44 01923 209145
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German: +44 (0)1923 209151
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French: +44 (0)1923 209148
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C. Problems
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If you have an unfavorable experience using our services, please
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send e-mail to 911@idsoftware.com. We would also like to hear
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from you if you have something positive to share with us. Kindly
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include your full name, address, phone number, and the problem
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encountered or information you'd like to tell us about.
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